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Tuesday November 20, 2018 - Email this article to a friend

The company that provides travel insurance for the Ski Club GB and many other ski companies is said to be facing an investigation. UPDATED

According to The Times, there are allegations that that some customers with insurance provided by Travel Insurance Facilities (TIF) died after being refused emergency flights home.

TIF has strongly refuted all the allegations.

The company sells insurance through a number of companies, including the Ski Club of Great Britain and the High Street chemist chain, Boots.

At least one of the complaints relates to a holidaymaker who bought his cover through Boots and died of sepsis in hospital in Ethiopia.

The Times front pageThe Times reports the allegations

















There is no indication that we have seen of any issues involving Ski Club of Great Britain policyholders.

However there has been this reaction to our story over on Twitter.

Twitter reactionTwitter reaction

















The Times newspaper says the doctors' regulatory body, the General Medical Council (GMC), is investigating two doctors for alleged medical negligence and fraud.

There is also said to be an investigation by the UK's Financial Conduct Authority (FCA) over allegations that policy holders were misled.

Complaints include claims that TIF habitually tried to delay, avoid or minimise payouts.

However Travel Insurance Facilities has categorically denied the claims.

Tif Group TIF denies the allegations












"We are in the process of taking formal steps to begin legal proceedings against the Times. The allegations made are extremely damaging and not in the public interest," the company says in a statement given to PlanetSKI.

"When people fall ill abroad, naturally their first instinct is to want to come home. However, this may not necessarily be what is best for them in medical terms to achieve the most optimal recovery.

"Our focus is on the best clinical outcome for patients based on expert medical advice, clinical fact, aviation medicine and our extensive experience of transporting unwell holidaymakers across the globe. We advise on the safest course of action in the specific circumstances of every case.

"tifgroup is dedicated and passionate about changing the industry for the better. Any suggestion to the contrary is not only defamatory to our business but ultimately damaging and dangerous to British holidaymakers."

The statement also says the company strongly refutes any suggestion that financial considerations influence its decisions.

SCGB logoSCGB insurance is underwritten by TIF








The Ski Club of GB gave us the following statement:

"Whilst the policies mentioned in the article were not provided by the Ski Club of Great Britain, tifgroup have underwritten travel insurance for Ski Club of Great Britain products since 2015.

"We have worked with tifgroup throughout this period to ensure that these policies provide the cover needed for winter sports enthusiasts, and we will continue to work with them to make sure that customer service, cover and value are all of the highest standard."

A spokesman for the General Medical Council told PlanetSKI that it was unable to confirm whether it was investigating.

He said that where investigations do take place they can last many months, and information is released only if and when and case goes to a tribunal.

FCAThe FCA is aware of the allegations - image copyright FCA

















The Financial Conduct Authority, which has significant powers to investigate and punish in cases of serious misconduct, also said it does not comment publicly on whether it is looking into the actions of any firm or individual .

However, we understand that the FCA has been made aware of the allegations against Travel Insurance Facilities.

See here for the main PlanetSKI news page with all the latest stories from the mountains.

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