News Headlines     |     
Sep
14

Email

LARGEST UK SKI SURVEY - James Cove, PlanetSKI Editor
Wednesday September 14, 2016 - Email this article to a friend

The Ski Club of Great Britain, the UK's largest snowsports membership organisation, has released findings from its annual consumer research report.

It puts the number of people skiing at almost 1.2m and reveals that 66% go with a tour operator and 34% travel independently.

The survey claims Brexit will not have a major impact in the short term.

65% of skiers said their skiing habits would remain the same over the next 3 years.

The survey responses were collected both before and after the referendum.

The report, which is now in its fourth year, offers insight into the habits, intentions and attitudes of people who participate in snowsports, both here in the UK and abroad.

It also offers some understanding of the state of the market and the likelihood for growth or decline in its size.

It is the only independent piece of consumer research in the snowsports market of its kind.

From a pool of over 1.3 million email addresses the 2016 survey generated 17,270 responses of whom 2,432 were non-skiers.

The findings were presented by the CEO of the Ski Club of Great Britain, Frank McCusker, to invited people from the UK snowsports industry.

PlanetSKI was in the audience.

Frank McCusker presentsFrank McCusker presents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"It appears that Brexit has made no impact whatsoever in people's intentions," he said.

"Looking ahead the key question is how we can get more people into snowsports.  We want mountaineers, cyclists and people who go to the gym to take up skiing and that is out greatest challenge," he added.

Here in bullet poins are the main findings:

  • Brexit no impact on skiers' intentions but non skiers less confident.
  • 86% of respondents had skied in either of the last two seasons
  • 97% said they are coming back next year.
  • New skiers are older than you might think. 33% were 40-49 with families.
  • 20% of lapsed skiers definitely coming back.
  • Independent market is steady at around 34%.
  • Flexibility is a desire for the independent traveller.
  • The Family are more likely to travel independently.
  • Airports and Airlines must improve to support any growth potential.
  • Travel company NPS improved again.
  • Nurturing the newbies is key to growth.
  • 35% of newbies visit an indoor slope before travel to the mountains.
  • Newbies generally spend less but this could impact enjoyment.
  • Newbies more likely to ski Andorra and Scandinavia than France.
  • Skiers are active with cycling, gym, walking favourite activities.
  • As with most pursuits skiers take a "life-stage" break.
  • 40-49 year olds are most likely to take a break.
  • Not surprisingly time and disposable income are the challenge.
  • But they do come back and bring others with them.
  • Resort NPS generally improving but snow is still the make or break for them.
  • Purchasing kit or equipment in resort is not a great experience though.
  • Market size still difficult to measure but we believe that numbers are holding up reasonably well 

Ski Club Consumer ResearchSki Club Consumer Research

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The full report will be available next week and we will bring you details of how you obtain it.

In the meantime here are more key findings:

Loyalty to ski

Repeat purchase intention in the ski market is extremely high.

Of the people who skied last season an impressive 97% say they will ski again in the coming season.

Skiing also remains hugely popular with 92% of those who go on a snow sport holiday choosing to ski, from these 39% choose off-piste, an increase of 3.7.% from 2015. 

Snowboarding accounts for some 12% of activity (down slightly on last year's results).

Although not recorded last year, 4% this year stated that they did freestyle skiing on their holiday.

Advocacy is found the more times you try; those people who skied 1 week or less recorded a Net Promoter Score* rating of 59, those that skied 2 to 5 weeks' scored 75 and those over 5 weeks tended to score 80 and over.

Loyalty to specific markets also remains strong - 74% of people who skied in France on their last holiday say they will go there for their next ski holiday with 61% stating Austria and 49% choosing USA & Canada.

Solo travellers on the up

Although 38% of respondents had skied with their own or other families on their last ski break, 31% with friends, it was notable that 7% stated that they travelled alone, a significant 2% increase from the 2015 research.

Growing the market

The report identifies new skiers as those who have skied 1 week or less and this year saw 33% were aged 40-49. From these they tended to have gone with their families.

When asked where they were likely to ski, they are more inclined to visit Andorra and some of the Scandinavian markets and significantly less likely to visit France in comparison to all other skiers.

Lapsed skiers (people who hadn't skied in the last three years) were asked how likely they were to come back into the market.

Some 50% of the people who hadn't been skiing in the last 3 seasons responded positively and 20% of these responded with a 9 or 10.

This is an increase on last year of some 2% - a positive indicator of potential demand in the market.

Industry ReportIndustry Report

 

 

 

 

 

 

 

 

 

 

 

 

Do we ever stop?

This year we asked people about whether they had taken a break from skiing of more than three years with 66% v 34% stating yes and no.

The largest age group that featured in the yes category were the 40-49 year olds, perhaps children, work commitments or the classic cash-rich/time-poor issue features.

The biggest age group who have not taken a break of three years from skiing is the 60+.

This age group are more likely to have retired, and to have more time and money to continue their skiing each year.

The most common reason for a break was children.

On top of this 'other commitments' and 'costs' as well as being at university also figure - but children remain the major issue.

However, what brought people back was their children, a love of skiing as well as increasing affluence and time.

Skiing with friends and families is also often a great motivator too.

The customer journey

Although skiers enjoy skiing, the Net Promoter Score* rating across the customer journey highlights some concerns that continue in the market.

The journey to get to a resort continues to be highlighted as not an enjoyable experience.

Airline and airports are under-performing compared to the rest of the experience.  

When do customers book?

When it comes to booking holidays 64% are booking 3 months or more before they travel and only 13% booking less than a month before their trip.

When broken down into the under and over 30s market, 36% of the latter book 6 months or more before they travel but interestingly there isn't a significant difference for the under 30s.

Spending habits?

Spend per head on travel, accommodation, ski passes, equipment and ski school remains fairly consistent on last year with 25% of respondents spending between £750-£1,000 per person.

A slight increase of 2.3% shows for those now spending more than £1,500 per person.

Not surprisingly, when broken down 31% of under 30s will spend around £500-£750 compared to 22% over this age.

New skiers will also spend significantly less, with 28% spending less than £500 per head compared with 19% of all over skiers

Ski Club Consumer SurveySki Club Consumer Survey

 

 

 

 

 

 

 

 

 

 

 

 

Choosing a resort

Once again, guaranteed snow is the number factor when choosing a resort, the size of the ski area and quality of accommodation make the top three.

Interestingly, how busy the slopes are has risen but price still squeezes into the five most important factors.

For the under 30s market, price moves up to number 3 but quality of accommodation drops to a ranking of 5.

Quality of après ski ranks in 6 rather than 12th for the rest of the market.

Preparing for a ski holiday

This year respondents were asked how they prepared for their ski holiday with 80% taking part in general fitness activities before they depart and 37% participating in other sports.

Cycling came out as the clear favourite (although slightly less for the under 30s market) but other popular sports also included swimming, tennis, golf, and squash, climbing and going to the gym

One fifth also visit an artificial slope in preparation. Interestingly it is the under 30s market, and those who are often less experienced, who will visit an indoor ski slope.

Taking things into your own hands

 The independent market - though a challenge to quantify accurately - and classed in this report as those who book elements of their ski holiday themselves rather than as a package seems to be holding steady. Last year it was identified that 33% of the market book independently - this year that figure was 34%.

There is a tendency for the 40-49 year olds to favour booking independently compared to those who are 60 and older who prefer to book with ski companies.

One of the key interesting trends that anchors the independent market is flexibility. Independent travellers are far likely less to book a standard 7 day break with 48% of people doing so compared to 78% who booked with a ski company.

Buying in UK store remains favourite but online is catching

The UK ski & snowboard equipment store retailers remain the favourite purchase channel for ski equipment although this figure has been slipping downward across the last 2 years with 53% choosing to buy from a store in 2015 and 48% in 2016.

Online purchase has increased once again by 4%.

What was highlighted was the discontentment of respondents purchasing either snow sport equipment or clothing in a resort with a very low Net Promoter Score* rating of -15 and -18 respectively.

Who are the respondents?

- 39% were female and 61% male.

- The highest percentage age profile consisted of 34% aged between 50-59 years

- 26% between 40-49 years

- 5% were just 21-29 year olds

- 86% of the respondents who were skiers had been on a skiing holiday either last season or season before

- 69% of responders had skied more than 15 weeks with 45% had skied for more than 30 weeks

See here for the main PlanetSKI news page with all the latest stories from the world of snowsports.

PlanetSKI: No1 for ski news

Related Articles

SNOW-CAMP WINS TRAINING AWARD (Tuesday August 27, 2019)
SKI CLUB GB APPOINTS NEW CEO (Friday July 26, 2019)
SKIING IN CHINA ON THE RISE (Thursday July 25, 2019)
SKI CLUB GB TRIES TO CLARIFY ROLE OF REPS (Monday July 22, 2019)
INGHAMS UP FOR 2 BRITISH TRAVEL AWARDS (Tuesday July 16, 2019)
FRENCH SKI RESORTS WORRIED OVER BREXIT (Friday July 12, 2019)


With thanks to our main sponsors...

Platinum partners

Bronze partners