Family Win Refund After No Snow on Lapland Visit

2nd July 2025

A family has won its six-month fight for a refund on their £3,500 holiday to Lapland.

Lisa O’Neil from Cumbria complained after tour operator Tui said her family’s four-day trip could go ahead last December despite there being no snow forecast and the firm having a “no snow you don’t have to go” policy in place.

It meant none of the snow activities part of the package – a husky ride, reindeer encounter and snowmobile trip – could go ahead.

ABTA referred the case to an independent adjudicator who found in favour of the O’Neils.

“The family’s essential purpose in taking the trip, to enjoy snow-based activities, was defeated,” the adjudication read.

It added Tui had not complied with its own “no snow” policy and the family would not have set off for their trip had Tui let them cancel or reschedule it.

See here for more on the BBC