Crystal Ski Holidays Offers Free Covid-19 Insurance
20th October 2020
Last modified on December 8th, 2020
It will include overseas COVID-19 testing costs, repatriation if medically required, self-isolation costs and new return flights home.
The cover will be included for all customers travelling on any Crystal Ski holidays between 12th December 2020 and 18th April 2021 and applies to all new and existing bookings.
It should be used alongside standard travel insurance.
Some of the items covered include:
- Overseas COVID-19 testing for suspected cases
- Overseas medical assistance if a customer contracts COVID-19 while on holiday
- Costs associated with an extended stay and a new return flight home if customers are asked to self-isolate while on holiday
- Dedicated 24/7 emergency hotline
Though it should be stressed that Crystal says it will not operate holidays to ski resorts where it’s known customers will need to self-isolate or quarantine when they get there, or when they come back to the UK.
This currently includes all the main ski nations in Europe as we reported last week on PlanetSKI.
This winter, perhaps more than any other ski season, the correct level of cover and insurance is vital.
Check out our in-depth look at the overall insurance options from PlanetSKI’s chief reporter, Jane Peel.
The new cover is part of the Crystal Holiday Promise making it as easy as possible for customers to travel with peace of mind this ski season.
Customers can make free amends on holidays to any destination up to 28 days before departure. And anyone diagnosed, with symptoms or asked to self-isolate can also amend for free as can customers impacted by local UK lockdowns.
If a holiday has to be cancelled for reasons related to COVID-19, customers will be contacted and will receive a full cash refund for the amount you paid. Or they can amend for free to another holiday if that’s what they would prefer. And if there are overseas local restrictions that impact your ability to get on the mountain – like the ski area is closed due to COVID-19 – then we’ll contact you to amend or you can cancel your holiday for free.
Crystal won’t operate holidays to resorts where it’s known customers will need to self-isolate or quarantine when they get there or when they get back home. If a destination is added to the quarantine list before travel people can amend or cancel your holiday for free.
Following FCDO advice:
If the Foreign, Commonwealth & Development Office (FCDO) advice changes before travel or during a customer’s holiday, they will be contacted to discuss the next steps. If a destination goes on the ‘all but essential travel’ list, customers can amend or cancel for free.
Keeping customers informed:
Customers will be contacted before departure with updates on the latest regulations in place in their resorts. And whilst away can access 24/7 support with the Crystal team on standby on the end of the phone.
With less than eight weeks before Crystal is planning to take its first customers away the operator is getting ready to ensure skiers can experience safe and enjoyable holidays.
“We understand that people may feel apprehensive about travelling in these uncertain times and we want to give our customers as much peace of mind as possible,” said the Crystal Ski Holidays MD, Chris Logan.
“We are still some weeks away from the start of the season and we are currently preparing to operate as planned.
“But if restrictions impact our programme, or customers feel they would rather amend their travel dates, our holiday promise gives flexible options and additional protection”.
Resorts are well prepared to welcome guests for the season and it is now clearer what things will look like across the Alps as we have reported on PlanetSKI:
“There may be a lot less après ski, but the fundamentals that make a ski holiday such a memorable experience – the snow, the fresh air, the exhilaration of the descent down the mountain – will remain the same,” added Chris Logan.